Fairfield Inn & Suites Dallas Lewisville

it's really a good hotel to stay.

My daughter had a softball tournament in Denton, Tx and being a bonvoy member, we decided to book through Marriott. The closest Marriott stay within our budget was this location that was 30 minutes from the field (which I was definitely ok with that over driving 2.5 hours from home. I picked a Fairfield stay because of price and I have always had a decent experience the them in the past… I checked in for my 2 night stay at 5:15 on Friday. It prompted me to enter the card into the machine to prepay with the refundable incidentals fee. The total prepayment was $290. It instantly started the pending charge but the girl behind the desk said that her computer was saying I didn’t pay yet. I showed her my phone where it shows the funds removed from my card and that it was pending, and I couldn’t redo it unless the funds went back to my card. I told her if they did, I would come back to the desk and make the payment. She bypassed the screen and gave me my room key. Upon going to my room, I put the key card against the lock and it turned green and let me turn the handle, but the door wouldn’t open. I tried again and it opened that time, but the deadbolt would automatically engage and not allow the door to shut. I called the front desk and politely explained what was going on and said “I don’t want to come back tonight and assume the door is closing behind me and it not, is there any way I can get a different room?” She said she could do that and would try to get me a room close to the original, so I wouldn’t have to tote my luggage too far, and noting that we were Bonvoy members, she said she would talk to the manager about adding extra points for the inconvenience. I ended up with the room next door, which was fine. We left to go to day 1 of her tournament/training camp and came back that evening and showered. That night at midnight and 3 am, Fairfield attempted 2 ADDITIONAL charges for my stay, on top of the pending amount. So that morning, we went to her tournament and I called cashapp and explained how the girl never saw my payment on her end, but it was showing on mine. I asked if they could cancel the pending charge, so I could pay. They said it wasn’t an issue on their end, but the hotels. After hanging up with them, it was 8:30am, and I called the hotel and explained how they attempted 2 other charges on top of my original payment at check in. She said “well if you got a key card, it’s probably fine” I told her it was NOT fine, if you are still attempting charging my account multiple times and I needed to speak to her manager. She said the manager doesn’t get there until 9:30, she got my name and number and said she would have her call me….I have been a property manager before and know that they have responsibilities as soon as they get in, so I didn’t expect a call back “right away”…so I waited until almost 11am to call back. They must have called ID because as soon as she answered she put me on hold for about 10 minutes, and when she got back,